Atelier Policies

MISKY Souvenir offers domestic shipping within the United States and international shipping to select destinations.

Available shipping options and destinations are confirmed during checkout.

Orders can only be shipped to destinations supported by the shipping options presented at checkout.

Orders are generally prepared for shipment within an estimated 2–5 business days following successful payment confirmation, provided that the purchased items are available.

Business days exclude weekends and U.S. federal holidays.

Processing times may vary depending on product availability, order volume, and operational circumstances.

If an order cannot be shipped within the applicable promised timeframe, MISKY Souvenir will communicate with the customer and provide the options required under applicable law.

Available shipping methods, shipping charges, and estimated delivery information are presented during checkout when applicable.

Domestic shipments are generally estimated to arrive within 3–4 days, subject to carrier performance and destination.

International delivery times may vary significantly depending on the destination country, customs processing, and carrier operations.

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

Shipping times may be affected by carrier operations, weather conditions, holidays, customs clearance, and other circumstances.

MISKY Souvenir will comply with applicable obligations regarding delayed or undelivered orders.

Nothing in this policy limits a customer's rights under applicable consumer protection laws.

Customers must provide accurate and complete shipping information during checkout.

If an incorrect or incomplete shipping address is provided, delivery may be delayed or additional shipping arrangements may be necessary.

Customers should contact MISKY Souvenir promptly if they discover an error in their shipping information.

Address corrections cannot always be completed after an order has been dispatched.

If an order arrives damaged, contains an incorrect item, or appears to have been lost during shipment, customers should contact:

Miskysouvenir@outlook.com

Please include:

• Order number.
• Description of the issue.
• Relevant photographs, when available.

MISKY Souvenir will review the matter and provide an appropriate resolution consistent with applicable law and the circumstances of the order.

Customers retain any statutory rights or remedies available to them.

Eligible merchandise may be returned for a voluntary return within 30 calendar days after delivery.

To qualify for a voluntary return, merchandise must generally be:

• Unused.
• Unworn.
• In its original condition.
• Accompanied by proof of purchase.
• Returned with original accessories, when applicable.

Customers must request return authorization before shipping merchandise back.

Return requests should be submitted to Miskysouvenir@outlook.com.

The following items may be excluded from voluntary returns when the exclusion was clearly disclosed before purchase:

• Personalized products.
• Custom-made merchandise.
• Products specifically identified as final sale.
• Merchandise damaged through improper use or care.

These exclusions do not remove any rights or remedies customers may have under applicable law for defective, damaged, incorrectly supplied, or misrepresented products.

For voluntary returns, customers are responsible for return shipping costs unless otherwise stated or required by law.

Where MISKY Souvenir provides an incorrect, defective, or materially nonconforming product, the business will provide an appropriate remedy in accordance with applicable law.

Customers may request an exchange within 30 calendar days after delivery.

Voluntary exchanges are subject to product availability.

Products submitted for exchange must be unused and in their original condition.

Customers must contact customer support before sending any merchandise: Miskysouvenir@outlook.com.

Shipping costs for voluntary exchanges are the responsibility of the customer, unless otherwise stated.

This section does not affect any legal rights or remedies for defective, incorrect, or nonconforming products, which remain fully in effect.

After receiving and reviewing an eligible returned item, MISKY Souvenir will notify the customer regarding the return determination.

Approved refunds will be issued to the original payment method unless another lawful arrangement is agreed upon.

The time required for a refund to appear may depend on the payment provider and financial institution.

Refunds required by applicable law will be processed within the legally required timeframe.

Customers may request cancellation before an order has shipped.

Cancellation requests should be sent promptly to Miskysouvenir@outlook.com.

Cancellation may not be possible once fulfillment has progressed.

Where an order is canceled and a refund is legally required, MISKY Souvenir will issue the appropriate refund.